FAQ
What is your supply ability？
10,000 to 15,000 pieces per year
What are your main products?
Wedding dresses, cocktail dresses, evening dresses, veils, flower girl dresses, accessories, wedding guest, Capes, jacket，brooches, rings, necklaces, earrings, pendants, bracelets, and cufflinks
How about R&D strength of your company?
We have a solid research and development capability. Our products are all handmade with original designs. We introduce at least 1000+ new products a year.
What are the materials of your products?
Dress fabrics are mostly wool, cotton, linen, silk or silk-feeling fabrics, such as satin, thick satin, bright satin, crystal gauze, network gauze, real silk, 100% raw silk, real silk, real silk dupatta, chiffon, organza, pressed crepe, georgette, Shantung silk, satin, oil taffeta, soft taffeta, satin, soft net, taffeta, etc.
Can you send me the fabric samples free of charge?
Yes, but could you mind paying the freight, as the charge would be fully refunded if you make an order.
What is your moq?
MOQ: 1 pcs
Can you send FedEx?
Yes.
Which transportation mode do you use?
By air or by sea. We have contract with many freight forwarders and express providers.
What’s your delivery time?
Our regular delivery time is around 30-35 working days after receiving the deposit.
Which languages are communication?
English, Japanese
What is the quality of translation?
We provide 100% literal translation and timely feedback and communication with customers.
Do you provide professional translation services?
Yes, we offer professional translation post-editing services at competitive rates.
What colors can I choose?
We can make any color you wish. Just provide the color number and we will take care of the rest. Color difference can be controlled within 5-10% or the same if the Pantone number.
Can I print my own LOGO?
Of course, it would be nice if you could send us the labels
Can I customize the outer packing case?
Sure. But the MOQ must be met. And we can send you the sample picture for your confirmation.
What if there’s any quality problem?
If there is any problem during the warranty period, we can send you a new one.
I have a sample, can you make it only for me?
Sure. We also prefer to have a long-term cooperation so you can keep the sample only for you.
Can you give me a discount if I place a small order first and then a large one?
We look forward to a long-term cooperation, and we will offer certain discount in a second order.
The freight is high？
Freight rate is changing constantly. But we have 5-6 freight forwarders to choose from so we can filter the best option for you.
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